The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Some of this include complete insurance and others do not include it at all. Re: Wisecars car rentals. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Get our top coupon codes directly to your inbox. Wisecars does not take responsibility for partners response times. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Trustpilot is assessing this review in accordance with our flagging process. If not, you will need to purchase the cover at the car rental company counter. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. We do not delete personal data on the request of a third party. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wisecars will inform the complaint submitter on how to proceed if needed. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Please keep in mind that any changes that you make to your booking will probably change the rental price. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. They were cheap but the quality of the car was the worst I have ever seen on a used car. In such circumstances, we will cancel your booking with no liability whatsoever. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. The car rental company will charge you for the additional driver for the whole time that you have the car. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. The use of our website signifies your acceptance of these Terms of Service. Use small print to hide from truth. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Wisecars employs limited use of cookies for your safety and does not store any personal data. Never ever use Wisecars. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Dominik B was very helpful and nice.However the site is not the best. Manage bookings effortlessly. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. We can accept no further responsibility when there is no out-of-hours service available. All this experience and expertise is aimed to ensure you get the best experience. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. When you rent a car, you will usually need deductiblecoverage. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. All cancellations outside of the aforementioned timeframes will not be refunded. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. If additional information is required, the process may be extended for another 28 calendar days. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Minimum age requirements on larger cars may also be higher at some locations. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. There rating is probably false and it never mentioned a basic passage. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Amendments can only be made up to 48 hours before the pick-up time. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. We will send you your rental voucher 48 hours before your pick-up time. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Great service! I refused to pay and they refused to refund me my $535 back. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. They will need to show their drivers license, which they must have held for at least two years. Your browser settings can be set to inform you before receiving a Cookie. Wisecars cannot amend the drop-off time once the rental has already begun. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. www.wisecars.com. DeductibleProtection covers up to EUR 1000 of your deductible. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. That should not even be separate. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Wisecars will process your cancellation refunds in 7 days. When picking up the car, every driver must present their licence. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Garantljuk, hogy minden rtkels vals. ONWise users may obtain an online cancellation quote through our contract administration platform. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category).
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