If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Since the supplier is typically the one shipping out the product, they should also have a return and refund policy that covers damaged products. This step is important to cover in detail because its not as simple as taking the images and description of an AliExpress listing and placing it on your website. Some dropshipping companies offer a storefront, but they can be expensive and not have a lot of customizable options. Required fields are marked *. All you need to do is to send us your product list, and we'll do the rest for youproduct sourcing, purchasing from the factory, quality check, custom packaging & inserts, and order fulfillment. . We are glad to hear that you found the article helpful . Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. Its still a profitable and popular business model for people who want to make money online. All these steps can be done with a few clicks. Dropshipping is a fulfillment method. Or, maybe give Spocket a try since its full of US and EU suppliers. Get all the information you need with this blog. The DSers app does the work for you, you just need to browse and click. Most of the time, you will be dealing with multiple suppliers that each have their own policies, practices, and shipping costs. #: Delivery times for various shipping regions. Shipping costs. How to Handle Returns when Dropshipping from China? You add the products youd like to sell from AliExpress to your store. Feel free to skip the above step if youre using DSers. Disclaimer: The Do Dropshipping Shipping Policy Template is no legal advice. There's no standard format for what a Return Policy for dropshipping looks like. Simply navigate to Online Store -> Pages, and click on Add Page. And if you have multiple suppliers, be respectful of all conditions to avoid customer complaints. International Shipping. So, to not miss out on any sales, you should make a separate page for Returns and Refunds, as Spigen does here: But, to make your conditions extra clear and more easily findable to your customers, you should display the most important part of your return and refund policy in your shipping policy as well. So, your job doesnt end when you make a sale quite the opposite. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. NicheDropshipping has an established return and refund policy that you can work around while dropshipping products from China. Your email address will not be published. The best part about AliExpress dropshipping is that it allows store owners to quickly test and validate product ideas. Dropshipping Policy Examples and Template Writing a Shipping Policy for Your Dropshipping Website PRO TIP: Save time & money with the complete compliance bundle trusted by over 100,000 businesses and create essential legal policies personalized to your needs in minutes. Do you want to create your own online store? Pixeled or smudged photos where the actual condition, colors, or product fit arent too visible are a recipe for dealing with returns. As soon as the item is returned to your supplier, they will refund you the money. Thats it! While operating an online business, acknowledge all your potential clients. Then, just copy and paste your shipping policy in the designated section. Our mission is to make your order fulfillment much easier so we can save your time and energy, at same time using less money to reach the best customer satisfaction rate. Choose a dropshipping niche for your business. How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template Step 1: Log In. Covid-19 Shipping Policy. The best ways to shorten your shipping times are finding a supplier with warehouses close to your customers or working with a dropshipping agent with a worldwide fulfillment center. DSers will even let you know when a supplier on AliExpress has changed their price or run out of stock and suggest other dropshipping suppliers. Here, mention the countries you ship to and dont. Here are the three ways returns work with dropshipping stores: Shopify itself is only the online store builder or eCommerce platform that you use to host your store. This helps customers decide whether to proceed with a purchase. Extra 1% off with coins. All our orders are processed and shipped out within [NUMBER] business days. Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. Make sure to clearly state any additional costs that might be associated with certain options. What do you need to cover in a shipping policy? Your success in dropshipping depends on reliable suppliers providing quality wholesale products at reasonable costs. Aliexpress is an international retail platform, vendors build a store on Aliexpress, and sell to customers worldwide. They simply view it as a risk of selling products to a retail market. AliExpress Dropshipping is the form of retail fulfillment where the Dropshipper (seller - You) collects orders from customers and transfers them to the actual AliExpress seller (supplier). Its also important to explain issues that can cause delays perhaps you only process orders on weekdays? The next reason for high refund rates is products that arrive damaged or defective. Patryk. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. Inform your buyers how long shipping will take locally and the options available. You may be under the impression that a shipping policy is not required as the online store does not actually ship out the items themselves. But truthfully, its not any more complicated than what I described above. AliExpress Dropshipping Business plugin for WooCommerce allows you to easily import any AliExpress products directly into your WooCommerce store and ship them directly to your customers - in only a few clicks. If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. This brings me to exactly the other point of why you should include a shipping policy when dropshipping; it informs your customer about your shipping process. Start your free trial, then enjoy 3 months of Shopify for $1/month when you sign up for a monthly Basic or Starter plan. Modalyst makes it easier. For faulty goods, please send us a picture via email (insert email). The goal of Do Dropshipping is to put these gurus out of business by giving everyone access to the resources that they need to start their own dropshipping business today. When buyers have a wholesome experience at your store, many will become brand ambassadors who recommend your store to others or leave good reviews that attract more customers and buyers. Discover more: The Ultimate Guide to Dropshipping. Most of the time, you can advise them to contact you if they feel that their package has gone missing. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. How to create a shipping policy in Shopify? You can see the templates on the settings page under the templates tab. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. Selling dropshipping products with high return rates can negatively affect any business. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. How much does it cost to dropship on AliExpress? Sex Toys Feather Whip Flirt toys Sexy Whip Policy Knout Novelty Toy for Couple Sex Fun Game BDSM Adult Games Sex Products Tickl. If you provide multiple shipping options, provide a chart that lists out all of those options. With standard free shipping, customers can expect these orders to reach them in 5-7 working days. We use cookies to optimize our website and our service. 14 Years Old Domain\\$1,341 Domain Value\\Auto Order Fulfill\\301,000 USA searches"women boots" 301,000 USA searches - - Two words domain - - Estimated Value $1,341 - - Automatic Order Fulfill - - No Maintenance RequiredDropship Business :Order: Your customers place orders from your online store. Once a shipment is ready and sent out, you will receive an email with your order specifications and a tracking number. Hello (Their name if you know it) My name is (Full name) I am the owner of (Your website) an eCommerce store specializing in (Your products). DSers allows you to automatically choose ePacket shipping on checkout for all orders on AliExpress. These are the options we offer to our clients: International orders are subject to customs charges as they enter your country. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. If you arent shipping to a specific list of countries, you should mention it in your shipping policy. Another reason customers might submit a refund request is the long shipping and delivery times. Do Dropshipping Businesses Need to Have a Shipping Policy? We suggest using these templates to save questions from buyers and adapt the template to our shipping time. Visitors on your store can go to the shipping policy page and read everything on the shipping part of their order process, so they will know what to expect. Now that you have chosen your products and found a supplier, it's time to set up your storefront where customers will make their purchases. Kindly account for these charges as you place your order.. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. We process all orders placed after 6 PM on the next day as a priority. Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. For example: Standard shipping (5-7 business days): Free. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. If your supplier offers different shipping options, standard/express, or a choice of carriers, for example, it would be wise to list them out in a table, along with the respective cost associated with each delivery method. AliExpress is an enormous marketplace, with more than 100 million products available for sale. How to Give Refunds If Youre Using WooCommerce? A dropshipping shipping policy is a panoptic document. To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is. You can always redirect clients to the main page for more detailed information. If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package. In that case, say that you will be able to locate the package and verify if it is still in transit. In fact, it can cost you much more than simply letting a customer keep a defective product and offer a refund or replacement. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. The vast majority of dropshipping businesses accept returns and offer refunds since it would be morally and often legally wrong not to do so. Hey! The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. Expedited shipping (2-4 business days): $25. So, how to create a great dropshipping return policy that fits your business model? You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. As we mentioned above, theres a free Shopify policy generator you can use to draft your dropshipping return policy, whether or not you have a Shopify store. Template: On AutoDS we have some templates which have been adapted for Chinese dropshipping. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. Shopify will automatically update your Amazon listings to match your inventory in your store. It informs your customers about: Fulfillment speeds Shipping and processing timelines Costs International shipping options AliDropship is a solution for entrepreneurs that want to start a dropshipping business. 3. For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! Unsure if youre capable of selling a certain product? As discussed above, the customer who visits your website generally doesnt know that you use a supplier to fulfill your orders, which means that your shipping policy will look like any other online store. 1. Here are a few things I look for when selecting a product on AliExpress to dropship: Once you set up your Shopify store and have a product category and supplier in mind, its time to start adding products. Drafting an adequate shipping policy when you are dropshipping all comes down to asking your potential suppliers the right questions: their handling time, processes, the carriers that they use, where in the world they can deliver to and the costs, the typical delivery times and how customers can track their orders. A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. A shipping policy is a page on your store that outlines all important points around the shipping topic. 2023 NicheDropshipping. I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. What Is a Good Dropshipping Return Policy Template? Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! Toy Theme Shipping Policy Template. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. This will help you get better prices and priority order processing. Dropship and Logistics Specialist, the founder of Bestfulfill that help you with order fulfillment from product sourcing, shipping, branding, and customized package.. Doofinder Review. For most international shipments, additional fees like customs will apply. It will buy the product from AliExpress for you and insert your customers details. Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. However, watch out not to cross the line from well-worded to just plain lying. Aesthentials have the perfect shipping policy. Install our top-rated dropshipping app to your e-commerce site and get access to US Suppliers, AliExpress vendors, and the best dropshipping and custom products. You can specify in your policy that your customers will receive a tracking number by email once the order has been shipped and include a link to the website where they can track their order to limit the number of emails that you receive related to shipping and which would be hard for you to answer. Save my name, email, and website in this browser for the next time I comment. While it isnt perfect, Ive developed a list of criteria for choosing a product. Alternatively, you can use DSers, which can handle all of this on your behalf, making it easier for you to purchase orders on AliExpress and watch for product price changes. Answer a few questions to generate a shipping policy for your: Online Store Ecommerce Website SaaS Read more: How Does Amazon Dropshipping Work? Change all words that are located in the square brackets, and make any other modifications to make the shipping policy suited for your store. A dropshipping return policy page should be vital to start dropshipping. 2018-2023 Do Dropshipping. This lets you sell more, and work less! boxes and military addresses, which are both common exclusions. However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. It's as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. You can easily create a new page for it through your eCommerce platform and reference it in your website footer like this: You may also want to remind your customers to have a look at it before placing an order by including a link to it on your product pages. 1.1. Dropified - Import items from AliExpress, eBay, and over 80 other product marketplaces. Shipping rates & costs. Click on image to zoom / Click button below to see more images 1 2 3 Download Drop Shipping Agreement Template Today: USD 7.99 Download It Now Payments: Credit Cards processed by PayPal Available premium file formats: Microsoft Word (.docx) Other languages available: Notifications are sent out immediately via email after the package is ready for shipment. It comes with a 7-day free trial and then a $19/month payment plan. In this situation, contact the supplier to resolve the issue or use AliExpress Buyer Protection. While adding products to your Dropshipping store, here are the things you need to keep in mind-. Get free online marketing tips and resources delivered directly to your inbox. Reading actual reviews and testimonials and looking at photos made by satisfied users is the best way to decide if a product is a good fit. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. Yes! You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. Learn everything about dropshipping for beginners and beyond - for FREE! Your customers may be willing to wait longer for the lower prices that you offer this is often, after all, what differentiates a dropshipping business from a more traditional online retailer that holds inventory. So, let your customers see all those happy customers and reap the benefits of user-generated content. Its a great place for sourcing products if you want to sell stuff online. When customers have essential shipping information for each purchase, theyre likelier to make an informed purchase decision, leading to more completed orders and fewer cart abandonment issues. It also helps to compare your draft with the shipping policies of other stores to see how best to improve yours. For questions, support, problems, or warranty claims, please contact us by email at [SUPPORTEMAIL@DOMAIN.COM]. We will offer full refunds for this, excluding the shipment cost. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. After being exposed all the time to dropship "gurus" trying to sell their courses and learning from my mistakes, I decided to help build Do Dropshipping and make all information you need to succeed in dropshipping available for free to everyone! Your customers and clients should be your top priority, and you should work on building long-term relationships with them based on trust. Once youre sure your draft covers everything a buyer would want to know about your shipping practices and policies, update the policy on your store. PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer. Both will revert the order status, but if you choose the manual refund option, you have to do the refund process by yourself or through your payment gateway dashboard. If youre in the shoes and clothing niche, there are still ways to decrease your return rates and soften the blow as much as possible. Return Policy for Dropshipping Last updated on 01 July 2022 by Jennifer Laird (PrivacyPolicies.com Legal writer) If you run a dropshipping business, you should provide a Return Policy so customers know what happens if they're unhappy with a product they receive. However, with a dropshipping tool like DSers, you can find millions of products to dropship, including products from AliExpress. Marketing is how you help customers find, evaluate, and buy your productits meant to improve a customers experience with your store, in addition to driving revenue. Or, perhaps youll let the customer keep the product and offer them a refund as well? Feel free to copy our Do Dropshipping Shipping Policy, modify it to fit your dropshipping stores policy, and use it in combination with the other standard pages here! In my experience, if you can keep your shipping times under 1 month, your customers wont bother you that much as long as you inform and update them accordingly and on time. Dropshipping returns policies are essential for ecommerce businesses big and small. Your shipping policy should include the following information: You may decide to offer delivery inside your home country only, especially if the items that you sell are large and would be subject to high shipping costs. A No-Nonsense Guide. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. A dropshipping shipping policy is an essential document that gives customers a breakdown of how you handle any arising shipping issues. Dropshipping for Beginners: What Is It & How to Start Today? You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. Remember that, ideally, you want customer loyalty and repeat sales. In this case, theres nothing you can do to shorten these delivery times. 57.41 $ 3.07 $. Hey, I'm Stanley Nieh. Furthermore, it would help if you displayed it on your online store in a way thats easy to find, locate, and read. If the return delivery costs more than the product itself, its not worth having it returned. But what happens when the description doesnt match the product? Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. We participate in programs from Shopify, CJ, Bluehost, Clickbank, and other sites. Even with a detailed dropshipping shipping policy, clients will need clarification on matters at one point or the other. This can be overwhelming and may lead to headaches if you dont select a high quality product from a reliable supplier. However, suppliers or dropshipping agents often have warehouses in the US and addresses closer to your customers. Letting your clients know about this reassures them, even when orders take a bit longer to arrive. Never skip adding these default pages to your dropshipping store. As a professional Chinese dropshipping supplier, we offer you a one-stop dropshipping solution. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. Dont be scared to use it; its free! If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. #: Reduces shipping-related customer support requests. Or only on full-priced products? But, if your supplier and return address are in China, this can be very costly to your customers, making them unlikely to buy from your store again. Not to mention that the global freight situation can change unexpectedly from one day to another, which is something that you have to take into account when drafting your shipping policy. In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. Then, give them the correct return address. If youre selling low-cost dropshipping products, its often wiser to simply offer a refund or a replacement without asking for a product return. She spent the last 8 years improving her skills and loves taking on new challenges. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. In fact, if you dropship in Europe, youll have to provide a 14-day, no questions asked, money-back guarantee required by the law. Aliexpress. After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. Shipping costs. Shipping Methods, Costs, and Delivery Times. This helps automate importing new products as you look for items your customers will love. Show the product on an actual person instead of just 3D rendered images and mockups. Often, customers dont mind a longer shipping time, as long as they are aware of it and they are updated on the progress. You should also verify if the carriers used can ship to P.O. Here is an example of a return policy from Brummell: 1.4. Build your store 2. Typically, shipping from China to the US will be significantly cheaper than vice versa. Always inform your customer of your reservations on shipping to various parts or regions. Store Settings Aliexpress CN Lister. Not all dropshipping stores have them, so adding them will make your store look more trustworthy, and there are more advantages to it! You can have AliExpress build you a dropshipping store or use the AliDropship plug-in to easily import bestsellers and new products to an existing store. What Are the Most Common Causes of a Return and Refund Request? How To Add Shipping Policy On Shopify - A Step By Step Tutorial. Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. It comes with a 14-day free trial and then a $17/month payment plan. Expedited shipping (2-4 business days): $25. You, as an eCommerce store, should have your separate dropshipping return policy. Dont just disappear after a customer makes a purchase. If you have any questions about shipping policies or dropshipping in general, feel free to contact me or drop a comment below. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. In short, yes. Flat rate shipping is usually more attractive for online shoppers than costs that are calculated at checkout and can come as a surprise. We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. All in all, WooCommerce refunds are easy to set up and process. Items are so cheap on AliExpress because all merchants selling on AliExpress source merchandise from Chinese manufacturers. AliExpress Sellers (Suppliers) offer shipping to over 200 countries; Many sellers on AliExpress have existing product photos you can use on your store, and basic product descriptions are provided as well. WooCommerce Dropshipping is a powerful store management tool for dropshipping stores. Funny Bed Life Store. Heres an example of how it will look like: There you have it! In the meantime, start building your store with a free 3-day trial of Shopify. Once you begin selling, store expenses and eCommerce fees can stack up, so you need to think about finding dropshipping products that minimize these risks. Integrate a customer support option after every step in case the client gets stuck. Thank you for your awesome comment! Sometimes, there are ways to have a faster delivery time when dropshipping as well. This can be done by being transparent with them in regard to your shipping practices. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run.