Update - October 2020I finally found a solution that works for me. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located atHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSetgets corrupted. Fire up the device manager by typing "Device Manager" in the Start Menu search box or by pressing WIN+R and typing "devmgmt.msc" in the run dialog box. I am in the UK. It seems to be working for my most recent experience with this problem. You can also uninstall all previous instances of the device (and the root hubs) using a tool like USBDeview. Super User is a question and answer site for computer enthusiasts and power users. ( Razer Deathadder Elite ) Im having this mouse for about 2 years, no issues happened. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. There have been a few posts about this in the past few hours so it might be the new synapse update. I have no idea how I'd go about ruling out the motherboard power rails since i don't have an oscilloscope or any multimeters or anything like that. As a result, the mouse attached to the USB controller is duplicated and the system gets confused. How to Fix Discord Keeps Disconnecting and Reconnecting? An unlikely culprit but a fairly common one is electromagnetic interference or pulse that is temporarily disconnecting the mouse. If this procedure didnt resolve your issue or wasnt applicable to your particular scenario, move down to the next potential fix below. If you are on the new update it could be that. Test the device on your PC with Synapse disabled. I returned the mouse thinking it was a hardware issue and got a replacement mouse. If youre experiencing random mouse disconnects while you are actively using the mouse, you might want to investigate this scenario. Remove these to reveal the screws. this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? We spend our lives not taking chances so that we can make it safely to death. It would only stop when lifted. SwimmingQuail1369 3 mo. Do your keyboard and mouse/mice always work on a another system? You must log in or register to reply here. I'm really getting tired of this. So instead I disabled it (Right Click Disable device). I may have a work around for the Razer Nari disconnect and reconnects. New comments cannot be posted and votes cannot be cast. Things plugged in to USB: mouse, keyboard, controller, and external monitor. I tried two different wired mice, tried multiple USB ports (on the front of the computer, back of the computer, used a USB hub and plugged in a card that connects to the USB connectors on the motherboard and adds a few USB ports to the back of the computer, and I also bought a USB 2.0 PCI card and that did not help). I've tried uninstalling and reinstalling Synapse dozens of times, changing all my power management settings to keep everything on. Razor Blade 15, Raptor 27 Monitor, Nommo Speakers, chroma stand,thunderbolt 4 chroma dock. Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ) You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. Each of the potential fixes featured below is confirmed to be effective by at least one affected user. That fixed the problem for me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Okay, so, after having this issue for aprox 2 months and searching every forum/googlesearch/post/youtube video etc etc and not finding a solution, i decided to take matters into my own hands. Learn more about Stack Overflow the company, and our products. Its been two weeks and no disconnects yet! I'm not sure if the registry corruption is truly the cause, and I'm not sure if this actually fixes it, but it's worth a try. It took around 10 mins to replace. I originally posted this over at r/computers, but thought i would duplicate here as i had no idea this subreddit existed! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you want to remain as efficient as possible, we advise you to follow the methods in the order that they are presented since they are ordered by efficiency and severity. "After the incident", I started to be more careful not to trip over things. There is no "Hardware" tab in Properties. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. Look at the motherboard settings for integrated peripherals. Sort them by vendor ID, select everything related to that product, right click, and uninstall them all. At a point close to the mouse it would randomly shut off/disconnect, just like it was doing during games! I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. Sometimes it freezes my game and turns the RGB settings on my keyboard and mouse back I looked at the microsoft support page but my mouse isn't listed there since it is a logitech mx518 and not a microsoft product. Continue uninstalling all USB Root Hubs. I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). Where does this (supposedly) Gibson quote come from? When the issue occurs, lights first stop responding, then the keyboard disconnects from Windows and becomes completely unresponsive. Things I've tried: 1) turned PC off and on a few times. Steps To Fix Mouse Keeps Disconnecting Problem Check on the USB Suspend Check on USB Selective Suspend and Disable it Reinstall the Mouse driver from your Manufactures Website Follow the below steps to Uninstall and reinstall the driver Install the Leftover Windows Update Ultimate Solution: System Restore Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ). It will show you all devices that have ever been installed, even if they aren't currently plugged in, and you can uninstall them from there, so the "detected new hardware" thing will pop up the next time you plug it in. How do you get out of a corner when plotting yourself into a corner. In most cases, this particular scenario is encountered on laptops and ultrabooks that use a cooler which includes a fan. Reinstalling driver would not help. Mine was similar. If so, try to uninstall/reinstall the driver of your Razer devices from the Device Manager before reinstalling Synapse. You can try to unplug from the current port and plug in the other ports to fix this issue. rev2023.3.3.43278. My USB mouse is disconnecting and reconnecting randomly and often? https://gitlab.com/CalcProgrammer1/OpenRGB/-/releases, https://github.com/CalcProgrammer1/openrazer-win32, https://github.com/miyu/MiniSynapse/releases, Perform the instructions to install MiniSynapse. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? These were, Firstly: Uninstall/reinstall synapse, drivers, Human interface devices etc etc (NO LUCK), Secondly: Turning off "allow pc to turn this device off for power saving" (found in device manager-*device name*-properties-power management) - (NO LUCK), Thirdly: I tried another mouse. @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. Even though Windows 10 is theoretically equipped to automatically update and installs the newest driver versions from your connected devices (including peripherals), in reality, this doesnt always happen. Check out my post over at egpu.io https://egpu.io/forums/postid/87914/Original Description:Razer peripherals disconnect and reconnect intermittently while running Synapse 3. I notice that the disconnect happens much more frequently while playing a game. During this time, other Razer Chroma peripherals also may disconnect. I made sure that all USB power settings are set correctly. This will make your mouse stop working, so use your keyboard to restart your computer. Whether an Apple mouse keeps disconnecting, a Logitech mouse keeps disconnecting, or a Razer mouse keeps disconnecting, it is essential to troubleshoot the issue.Generally, both wired and wireless Bluetooth models can cause this issue. Please try again in a few minutes. Razer support only in the pinned post. The best answers are voted up and rise to the top, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Sorry, we're still checking this file's contents to make sure it's safe to download. Razer Kraken headset keeps connecting and disconnecting; freezes computer. Updated 22-Feb-2023 | Answer ID: 4000 A Razer headset that has intermittent sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged in audio jack, hub connections, operated outside the maximum wireless range, wireless interference, software issues, or faulty audio drivers. Looking for a bluetooth mouse without USB. If that doesnt work your mouse might be broken. Although I did have to manually shut off my computer with the power button due to all my USB devices being uninstalled. Hi there! Sometimes it will not happen for days and other times it will do it two or more times within 15 seconds. Everything is as updated as could be, I scrubbed my drivers and programs clean, Razer Support has been quiet for 2 weeks now. I tried it with a clean boot - had no non-windows services running and it still did it. If youre still encountering random disconnects, move down to the next method below. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. I tuned off power saving in Razer Synapse. If the disconnects stop and you plan on fixing the issue without losing any functionality whatsoever, you have two ways forward: If the issue is still occurring, move down to the next method below. However I didn't play any full screen games (besides Geforce now), I didn't have a single disconnect for a month. Guess what? Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). Create an account to follow your favorite communities and start taking part in conversations. 5.Double-click Universal Serial Bus Controllers to expand the list. I haven't tried my mouse on a different system however I did try a different mouse on this system and that one messed up as well. Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. If that doesn't work, drop us a message including the link to this post so we can further help you. Mouse works, however, as soon as the laptop falls asleep/reboots or even sporadically mouse does not work any more - re-animated by pressing the connect button and hitting the "System Settings -> Bluetooth -> HP Bluetooth Mouse Z500 -> Connection" button, one to several times. Heres a quick guide on how to do this: If the issue is still occurring even after youve updated your Windows 10 system to the latest build, move down to the next method below. I understand that the mouse constantly connects and disconnects, in this case I suggest you uninstall the mouse driver and download the latest Razer Synapse driver, follow the link: https://www.razer.com/synapse-3 And I recommend that you download the latest driver for your video card as well. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When this happens I get this message in the Windows event log: "PowerEvent handled successfully by the service" from the source "HP Comm Recovery". But here what I noticed, I have two HID-complaint mouse entries in Device Manager: If I remove one of them in a short time it will reinstall itself. Wtf razer!? I tried searching online and did every fix out there from fixing USB ports, power management and finally found a YouTube video of the mouse disconnecting when lifted off the mousepad. Press J to jump to the feed. This can occur for several different reasons. Save your changes with an OK . Steam disconnecting randomly? Create an account to follow your favorite communities and start taking part in conversations. Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. If it happens with several mice and several USB interfaces, that leaves software. edit : I have found it is the mouse's issue, I've changed my mouse to G250. The manual is not clear on the meaning, however, I did have a system that when legacy (1.1 & 2) was enabled, USB devices would disconnect. Headphones are going off for few seconds and then they are back on again, same with keyboard but mouse.. it's happening Frequently and its to the point now where if I can't find a fix soon I'm throwing them in the garbage and buying Corsair. Check if keyboard/mouse is disconnected when Synapse is turned on. I use genuine Win 10, newest razer synapse and I've tried different versions as well as well I tried uninstalling and reinstalling everything over again with no luck at all. My Razer Basilisk works fine if no Razer software is turned on. When using Synapse 3.0 it happens 3 times more than Synapse 2.0. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm having the exact same problem as well. In addition to uninstalling the device itself, you can uninstall all the USB root hubs on your machine, and they will be reinstalled after a reboot, as recommended in this HP article USB devices are detected by Windows but are not working properly: If you have recently updated Windows, please check if you have the 1809 update installed. I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. Are you using the Windows default HID driver for mice? My mouse, the Razer Mamba Elite, despite only having it for 3-4 months, started disconnecting randomly then rapidly reconnects at random times whenever I'm on youtube, games, etc. I upgraded to Windows 11 a week ago and it still works fine. I tried all other answers in this question, but none of them worked. This time not only does it disconnect instantly when lifted off the mousepad, it does by itself after about 15 seconds when connected. Had similar problem for a year on Windows 10 with my Logitech G102. Navigate to Power Management. Selective suspensions is a useful feature to have enabled (especially if you want to conserve power), but its known to cause disconnection issues with peripherals. The cable cost me around 7 which is a perfectly acceptable amount considering its a 80 replacement for similar products. If you previously determined that the issue only occurs while the mouse is connected to your Windows 10 computer, chances are youre dealing with a driver issue. Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? - the incident has nothing to do with me; can I use this this way? Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. Uncheck Allow the computer to turn off this device to save power . The DPI stage light is blinking though. Ensure your device is updated to the latest firmware. Hey guys, after a while using my Razer devices which are Blackwidow keyboard (usb), Kraken 7.1 headphones (usb) and Naga Epic Chroma (mouse/usb), I found them disconnecting from my PC for no reason. Click Ok to save the changes, then restart your computer to enforce the change. Activating this element will cause content on the page to be updated. (this worked for me) and stopped the annoying way the mouse would go in and out. When I first got my Viper 8khz wired, it was working fine, didnt need to install Synapse 3 because I already have the Blackshark. Relation between transaction data and transaction id. - no wiggle, no change, wiggle DISCONNECTION. Why is my USB mouse disconnecting and reconnecting randomly and often? Check the setting for USB on chip support. Like i said i am new to posting here, and thought reddit was the perfect "one stop shop" for anyone attempting to google this issue. (Windows 7 ultimate, for those interested, i havent upgraded to 10) - i was kind of due a reinstall as it has been 5 years and my system felt cluttered. This works in most cases, where the issue is originated due to a system corruption. Does a summoned creature play immediately after being summoned by a ready action? This is to isolate the device from a software issue. 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