ACTIVE makes the card available to use. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. This allows us to see the company through a different lens or perspective than we normally would. Right during our most busy time of the year. This way we can show businesses working with Upside that their offers for you are driving more business for them. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Thats not good enough and want explanation of benefits. Bonsai Point of Sale As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. See Who The Worst Processors Are. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Note: We have adjusted this companys BBB rating according to our own standards. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. They want my medical records to prove the medical necessity. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. This company is either competent or fraudulent. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. WEX is completely incompetent or corrupt. I called to have the charge removed, they said I had to have the account number to do that. Id rather just use my Spark card and get the cash back. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Click here to earn a reward. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Disreputable? Which I give them, but now Im denied? Under the Contract ID drop-down, choose the account from which the money code will be drawn. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Track fuel expenses automatically. 3 reasons we see people flipping to a fuel card: Apply Now Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Merchant Cash Advance Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Referral Partner Permissions. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Where does it work? Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Fleet cards differ from commercial credit cards in a few ways. Fleet Cards What is a fleet card? WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Fleet cards are mainly used for gas purchases, but they offer additional benefits. The sole purpose of the material presented herein is to alert, educate, and inform readers. We are former TCheck Customer, used it mostly for paying lumper fees. The Verifone machine is universal, and can be used with many different processors. The agreement with Pep Boys continues to increase the services . Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Get the truth here. They are trying to cover up their lies by sending some spam emails as well. We are FSA account holders that are managed through WEX health. AVOID THIS COMPANY AT ALL COSTS. reply and I will get the message. ERGs drive diversity by fostering new bonds and communities across the company. Look up and select the card you want to assign. It is not intended as legal or financial advice. We were charged finance charges on the new account, over $600!!! Choose Cash Advance from the drop-down menu. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. After getting a charge of over $681 on a $3000 bill we called. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. I thought this would be beneficial. Add a reference number and note, if desired. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Our card works at a variety of merchants. Do NOT use this company if you can avoid it. This allows us to see the company through a different lens or perspective than we normally would. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. What if additional documentation is required? Click the desired card # to view its details. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. This is our complaint on WEX, Inc. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). 1/6/23 got bill in mail due date of invoice is 1/6//23 ? I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Youll need to contact your credit card processor. Finance. made a mistake ( or is it FRAUD?) Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. The standard Wex, Inc. It gets billed to the card. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. It is also a great way to encourage businesses to start spending again as many consider curtail spending. They were completely unreasonable to deal with. I have asked for a manager many times but no one has EVER called me back. The company should have planned for this. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? WEX adds Visa to virtual payments offering. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Women play an important role at WEX. Choose the new status. For example, a gallon-per-transaction limit for a type of fuel. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Wright Express is backed by its own bank, while Voyager partners with US Bank. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. They didnt send or email a notice that amounts were due. It was my banker that advised me to contact them first. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Enter a note in the Comment field, if desired. I have no choice but to involve my attorney for CEASE and DESIST. LOL. Apply Now! Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Do I need to contact my bank? Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Wex is currently charging is 83%apr. WEX is complete rip-off. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Having issues making the most of your WEX experience? I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. We're happy to help. Referral Partner Application We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. The Problem is this Wex froze my credit card HSA account they want receipts. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. This type of billing is unethical at the very least. Karma wins in the End For the tightest security, use Exact Match. This wide-angle prime lens may be compact but it packs powerful features. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Description of Complaint: Im paying it off in a couple weeks and closing the account. Fleet cards go by a few different names. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Why would you need to show a receipt from your dr that does not even make sense? Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. He has also researched and published reviews about nearly every payment services provider and processor. Worst company managing my health care funds. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support These processors offer Quickbooks integration and have low rates. How can I go about it? I know its confusing .. eye roll .. WEX has frozen my account. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. They are a credit card company never has an HSA ever asked me for receipts before ever. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. High-risk merchant services provided through Electronic Merchant Systems (EMS). See this page to learn how we support our operations. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. WEX appreciates the BBB bringing this to our attention. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Phillip created this website and has written over 1,000 articles regarding all things payments. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. If you have your own Wex Inc. complaint to make, please do so in the comments below. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Enter and confirm an email address. 3 reasons we see people flipping to a fuel card: Apply Now I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Sent payment again by certified mail, they received it, but Charged $85 late fee twice I really would love to accept the Voyager card here at our business. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Shady company Dont ever deal with them!!! Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. We were then told that the 6.99% was the periodic rate rather than the APR. WEX, Inc. is ran by idiots. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Select the date you want the payment to be made. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Corporate Office However, you can get an idea of the interchange rates you can expect to pay. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Where does it work? Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Look for the QBO file you saved in Step 1 and then select Open. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. But any dental work or Vision appointments are denied. All this because WEX, a company we have never had any dealings with ( and never will!) We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! The people behind the payments. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Who do I contact? WEXs unethical business practices have negatively impacting my credit as well. Ready for the ultimate credit card processing experience? In the Funded Amount field, enter the amount of the money code. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Exceptions are even color-coded to make them easier to prioritize. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. UPDATE: Not menti. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Can you imagine what they are charging retailers to be able to take the card? * Required Field First Name * Last Name * Business Name * State / Province * The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash We were told that the invoice was correct. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. an account in a name who is not associated with our company. Fleet cards also allow businesses to control how drivers spend on fuel. Most horrible experience with fuel cards. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. We find that their service and management algorithms are needlessly obstructive. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Here Are The Processors Who Don't Hide Fees. Worst gas card ever.