stubhub refund lawsuit

I listed tickets and never heard back that they sold. The next day, I received a $500 charge. Terms and Conditions. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". All Rights Reserved. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Thanks ! I purchased six tickets to Hamilton on 12/1/21. Now Im stuck with 4 tickets to a concert I cant attend overseas. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Get the latest news on COVID-19 delivered to you. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. The Daily Journal named her a Top Woman Lawyer in California for 2021. StubHub is a scam and a fraud. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. This is so ridiculous. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Tickets are 100% guaranteed by FanProtect. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. I bought my tickets under a much different safety expectation. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. You will not receive a Settlement award under the Settlement. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Is Beyonces Tour Another Dynamic Ticket Price Mess? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The company reportedlydoesnt have enough liquidity to honour these requests though. Unsubscribe easily. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The company has yet to comment on the lawsuit. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. I patiently called Stubhub over multiple phone calls and followed all of their instructions. All rights reserved. . Its now 3/3/22 so thats 64 days since I requested the refund. StubHub is an eBay company that began selling and reselling event tickets in 2000. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Sign up to receive our free weekly newsletter. The suit also calls for a return of customer trust. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Further, the voucher never came through! As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . They too should be held accountable. Top Class Actions is a legal news source Unfortunately, the seller never came through with the e-mail transfer. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Subscribe for full access to The Hollywood Reporter. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Ticketholders brought a lawsuit against the company, demanding that they get cash . He was promptly told no because the game was not technically canceled, only postponed. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. FanProtect Guarantee: The federal court ruling in the case is a consent judgment between the parties. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Please add me. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Lorenzo Gordon, Adobe Images StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. StubHub claims it is postponed not cancelled and will not give me my money. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Adam Silver had to get the Christmas bonanza in- fans be damned. Less than two weeks later, StubHub amended its policy. Those with tickets to canceled events will get a credit of 120% of the purchase price. For more information about reviews on ConsumerAffairs.com please visit our I call Stubhub. Should You Become a Constitutional Lawyer? StubHub has stated that they will provide no comment on pending litigation. | The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Emily Walsh. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. The suit explains how StubHub has changed its. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. The case is based on an NHL game that was canceled because of a strike. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Call toll-free from the U.S. or Canada, or chat online with support. They told me to sell them. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Never received email and Stubhub charged me $288 for not delivering. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. THEY LIE. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Lied to me and stole from me. It is important to note that the settlement is not final and the settlement process is ongoing. They said it would take up to 30 days. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. ADD ME PLEASE! StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. They sent me tickets for a baseball game on the wrong day. No refund or voucher has been offered. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. All of these happen in 10 minutes. 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StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. The suit was filed in error, according to the plaintiff. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. She told me this escalation process would take 3-5 business days. The new policy offerers a coupon. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. I was denied my request for a refund. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. StubHub is doing this as opposed to providing full refunds for canceled events. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. We'll email you when an event is canceled. Do not use STUBHUB, they are not an honest business. I went thru proper channels and they lied about refund. 24/7 customer support: To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Others were postponed. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. However, it will likely face a significant amount of litigation. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Looking for a class action lawsuit in Nebraska. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Copyright 2022 Consumers Unified LLC. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Id like my money back! It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. However, you've agreed to the terms and conditions of Stubhubs sale policy. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. This is the only way to get a cash or credit award under the Settlement. I want my refund from them as well. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Para una notificacin en Espaol, haga clic AQU. Re: adele show refund. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Required fields are marked *. He was offered a coupon that was worth 120% of the original price. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. 2. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. I had to do all the work, not them. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. We aim to provide readers with the most up-to-date information available about today's consumer products and services. StubHub is an American ticket exchange and resale company. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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