What do I do about my concessionary bus pass? When can I use my concessionary bus pass in Gloucestershire? Completed renewal forms will be processed and new vouchers issued approx. Your bus pass will be renewed automatically. If you currently receive Travel vouchers you will receive a renewal form at your registered address. 2 Are senior bus passes renewed automatically? Most young disabled (under 16) pass holders should have received a short form to return. for staff to amend your details and arrange for a renewal pass. This cookie is set by GDPR Cookie Consent plugin. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. Apply for or renew your bus pass. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. Older person's bus pass renewal. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. For further information contact: The National Rail enquiries telephone number is 08457 484950. Using your card. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In London, you can use your card on buses but not on the Underground Train services. Major investment in boroughs schools continues! You can start using your new pass immediately, just like you would with a new debit or credit card. *A. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. We send out renewed passes by the end of March. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. These cookies track visitors across websites and collect information to provide customized ads. For Seniors, pricing is as follows: One-way fare: $1.00. N94. We apologise for any inconvenience that this situation may have caused you. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. The expiry date will normally be five years from your birthday. Forgotten your Username? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN Username Password Forgotten your Password? Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. http://www.nowcard.org/nowcardfaq.asp#FAQ23. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. Your pass will be automatically renewed if you have used it within the last 13 months. You can apply for your renewal bus pass online. Two weeks before your current bus pass expires you should receive a new bus pass in the post. The cookie is used to store the user consent for the cookies in the category "Analytics". My new bus pass has been refused by the driver. You should have receive your renewal form by mid-February. It is not valid in Wales* or Scotland. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. These are mostly people who have held a bus pass since at least 2008 and will now be . We only need this if you want us to contact you and we won't keep it once we've replied. Are senior bus passes renewed automatically? Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. I have moved into Gloucestershire. You can apply for your renewal bus pass online. This cookie is set by GDPR Cookie Consent plugin. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. Copyright Lancashire County Council 2022. Continuing eligibility for a pass issued due to a . All rights reserved. I currently have a disability-related bus pass with companion entitlement. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Find out which bus company you wish to comment about on our bus operator contacts page. Where can I get a bus pass for an older person? What happened to the baby in Joy Luck Club? Call us on 0345 200 0388 for an application form or for assistance completing one. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Please ensure that you keep us informed of any changes to your name or address. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Please note you will require your customer number to complete the form (This can be found on your renewal letter). Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. This can be done by visiting a participating library only. Have you moved? Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. It costs 10 for a new card. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. Essex County Council is not responsible for this. What is the cause of the card not working? Application forms for the 'English National Concessionary Travel Scheme . Will receive a renewal form, as evidence is required to obtain a new pass. We will post your renewed bus pass 18days before the old one expires. 4 Apply online. . Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. If your current bus pass is due to expire within the next month, this is an indication that we . We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. English bus passes are not accepted in Scotland and vice versa. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. You won't need to renew your bus pass when it expires. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Our free email alerts will help keep you up to date with the things that matter to you. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. For assistance with new applications: (Click the arrows below to reveal the answers). However, GCC has not been involved in this. Higgins, Telford & Wrekin Councils Customer Services Manager, said. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. Your new pass will be valid for 2years. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Customers will receive their new pass to the registered address at least1 week before their current pass expires. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. Please provide them with as much detail as possible about the journey you wished to make. Do not include common words or names. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. applies to approximately 12,000 people, the vast majority of whom are Learning impairment that has resulted in an arrested state of development before adulthood. However, you may visit "Cookie Settings" to provide a controlled consent. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. If you dont provide us with evidence, your new pass will be delayed. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. You will need to apply to your new local authority for a new pass. Please check with the county council in the area you plan to visit. If you have any questions, please contact Essex County Council by calling0345 743 0430. This website uses cookies to improve your experience while you navigate through the website. If you've had a concessionary bus pass for the last five years, you might . Alternatively, you can renew your pass online. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Welcome to the Highways Service Information Centre. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Concessionary bus passes will no longer be renewed automatically. Can I use my pass on Trains? Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. These pages are for East Sussex bus pass holders. The cookie is used to store the user consent for the cookies in the category "Performance". It does not store any personal data. If you have moved address since receiving your bus pass, please notify us of your new address . If you have not received either a letter or full pack call us straight away on 01452 426265. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Passes that were automatically renewed should be received by 1st March 2023. Renewing, updating or cancelling a bus pass. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. Renewing an older persons bus pass. five years Can I use my disability-related with a companion bus pass in other parts of England? State pension claimants who apply directly through their local council should be aware. The day and date you experienced difficulties. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. But opting out of some of these cookies may affect your browsing experience. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. The passes will be sent out automatically but people should call the bus renewal hotline . Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Further information. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. By clicking Accept All, you consent to the use of ALL the cookies. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. 3 Post office. If you send us different evidence, your pass may be delayed or refused. We also use third-party cookies that help us analyze and understand how you use this website. Please note the Bus Pass system is separate to other Council systems and requires its own login information. How much longer should the Sun remain in its stable phase? How does violence against the family pet affect the family? The county council will not reimburse you for any charges levied by medical specialists or advocates. GCC understand there was a discount being offered for some local train travel. Auto-renewal for an older person's bus pass. Freedom Pass expiring: How and when to renew London travel permits. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Other Scottish passes arent accepted on the trams. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. What should I do? My age-related pass has now expired but I have not received a new one. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. You should continue to use your current pass, but then cut it up once your new pass arrives. All young disabled pass holders must provide a new photo if they wish to renew. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. You do not need to renew an igo card. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Disabled person's bus pass . Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. If it has already expired, please call 0345 678 9088 to arrange a renewal. We will need to see evidence of your new address. Flexible support fund - available at . pensioners. If you pass does not register on the card reader on the bus, we won't know the pass is being used. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Applicants can enter in their postcode online and will be given the contact details of their local council. How long will it take to get a bus pass following a renewal/application? Click or tap the rating which best represents your experience. What should I do? You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. What type of medicine do you put on a burn? This Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Analytical cookies are used to understand how visitors interact with the website. A letter and a renewal application form will be sent to you automatically you can also use the application form below. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. It is being used by the person whose photograph and name appears on the pass. The pass is valid for the journey being undertaken, for example at the right time of day. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). If you do not receive your new pass please contact our information line on 0345 600 0659. I am an age-related bus pass holder and my current bus pass is due to expire soon. These cookies will be stored in your browser only with your consent. Lee What do I do with a bus pass which is no longer needed? Blackburn with Darwen:
Older Person's bus passes will be renewed soon. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Your browser does not allow scripting so some of the features of this page may not work. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . It is no longer. Daily fare: $2.00. You have moved since your last bus pass was issued and not informed us. Our Lancashire:
Can I use my OAP bus pass on trains? Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. Unemployed people. March 2023 renewals. Are you struggling with the cost of living crisis? 1 week before current vouchers expire. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. This can be your email address or set to something memorable for you. How did the American colonies actually win the war and gain their Independence from Britain? This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Blackpool:
As a general rule, it is usually cheaper to call during the evenings and weekends. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Age-related pass or vouchers.